100plus88 Privacy Policy – How We Protect Your Personal Information

1. Information We Collect

When you register and use the 100plus88 platform, we collect several categories of information to enable us to provide you with a safe, efficient, and personalised service. The following are the types of data we collect:

We also collect data automatically via cookies and similar technologies when you browse our platform. This data does not personally identify you but helps us understand how users interact with the platform for improvement purposes.

2. How We Use Your Information

The data we collect is used responsibly and only for legitimate purposes. The following are the primary ways we use your information:

• Account Management: To create, verify, and manage your member account, including the KYC process required by law.
• Transaction Processing: To process deposits, withdrawals, and all financial activities securely and in a timely manner.
• Platform Security: To detect and prevent fraud, money laundering, and suspicious activities through our automated monitoring systems.
• Customer Support: To provide relevant assistance when you contact our team, including reference to your account history where necessary.
• Service Improvements: To analyse aggregated usage patterns in order to improve platform features, user experience, and game offerings.
• Marketing Communications: To send promotional information and exclusive offers — but only if you have given consent to receive them. You may unsubscribe at any time.
• Legal Compliance: To fulfil reporting obligations to the relevant authorities under applicable Malaysian law.

3. Data Storage & Security

Your data security is our top technical and operational priority. 100plus88 continuously invests in security infrastructure to ensure your information is always protected:

• End-to-End Encryption: All data transmitted between your device and our servers is protected with 256-bit SSL/TLS encryption.
• Secure Servers: Data is stored in data centres equipped with strict physical access controls, redundant cooling systems, and automated daily backups.
• Internal Access Controls: Only authorised personnel who require access to carry out their duties may view member personal data. All access is logged and audited on a regular basis.
• Security Testing: Our platform undergoes regular penetration testing by independent third parties to identify and patch any vulnerabilities before they can be exploited.
• Two-Factor Authentication (2FA): We provide an extra layer of protection through 2FA, which is strongly recommended for all members.

Your personal data is retained for as long as your account is active or as long as necessary to provide our services. Following account closure, data will be retained for the minimum period required by Malaysian law before being securely deleted.

4. Data Sharing with Third Parties

100plus88 does not share your personal data with external parties except in specific legitimate circumstances necessary for platform operations. The following parties may receive a portion of your data and why:

• Payment Service Provider: Required transaction details are shared with payment processors such as the FPX gateway, Touch 'n Go, and partner banks to facilitate your deposit and withdrawal processing.
• Identity Verification Provider: The minimum data required for the KYC process is shared with verified third-party identity verification services that comply with high security standards.
• Game Provider: Usernames and wagering records are shared with our game software providers to enable a seamless and uninterrupted gaming experience.
• Authorities & Regulatory Bodies: We are required by Malaysian law to disclose certain information to authorities upon lawful request, including for purposes of criminal investigation or AMLA compliance.

All third parties working with us are required to sign data protection agreements binding them to security and privacy standards equivalent to our own. They are not permitted to use your data for any purpose outside the scope of services they provide to 100plus88.

5. Use of Cookies

The 100plus88 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session and ensuring account security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Collecting anonymous information about how you use the platform — most visited pages, session duration, and errors encountered — to help us improve platform performance.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details to make repeat visits easier without re-entering your settings.
• Analytics Cookies: We use first-party analytics tools to understand overall platform usage trends. This data is aggregated and does not identify individual users.

You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality or your user experience.

6. Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 100plus88's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, contact our support team via live chat or email. We will process your request within 14 business days of receipt.

7. Children's Data

The 100plus88 platform is strictly for adult users aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.

If we determine that a child's personal data has been collected unintentionally, we will take immediate steps to delete that information and close the relevant account. Our KYC verification process is specifically designed to prevent registration by underage users.

8. Cross-Border Data Transfers

In certain circumstances, your personal data may be processed or stored outside Malaysia — for example, when we use cloud services or technology providers that operate globally. When this occurs, we ensure:

• Data transfers are only made to countries or entities that provide a level of data protection equivalent to or higher than Malaysia's PDPA.
• Legally binding data transfer agreements have been signed with all recipient parties prior to any transfer taking place.
• Additional technical measures such as data encryption in transit and at rest are applied to all cross-border transfers.

You may request further information about the safeguard mechanisms used for any cross-border data transfers involving your information by contacting our privacy team.

9. Privacy Policy Amendments

100plus88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or updated platform features. Any material amendments will be communicated to you via:

• A prominent in-platform notification displayed upon next login.
• An email will be sent to the address registered to your account at least 14 days before the changes take effect.
• Update the "Last Updated" date at the top of this page.

We encourage you to review this page regularly. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the latest version of this Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or 100plus88's handling of your personal data, our privacy team is ready to assist:

• Live Chat: The fastest way — available 24/7 directly within our platform or mobile app.
• Privacy Email: [email protected] — include "Privacy Inquiry" in the subject line for faster processing.
• Response Time: We are committed to responding to all privacy-related enquiries within 5 business days.

For formal requests relating to data rights such as access, correction, or deletion, please provide proof of identity so we can process your request securely and accurately.